Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 10 days) and in original, undamaged packaging.* Please see below for exceptions to this policy.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 33% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account no longer exists.
- The original account details have expired
- The order has been placed exclusively with gift vouchers
* Products we are unable to refund or exchange include products where we are unable to verify if the contents have been accessed, used or tampered with. We are unable to offer a refund or exchange on mixed standard colour paint or precision matched paint unless they are faulty.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns except for unwanted purchases.
Cancellation of made-to-order products
Should you wish to cancel your made-to-order for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 33% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
